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Find answers to frequently asked questions or contact our support team.

Frequently asked
questions

Below are answers to some of the most frequently asked questions about accounts, billing, safety, and functionality.

Download StarDust Meet from the App Store or Google Play, open the app, and follow the sign-up flow. You can register with Apple, Google, or email.
Yes! The basic experience is completely free, but optional premium subscriptions will unlock additional features and functionality.
MATCH and SPACES use separate databases and isolated APIs. For example, your real identity and identifiable information that we need to keep in MATCH is not linked to your anonymous persona in SPACES. Different databases, different access controls, different everything.
Tap the three-dot menu on any profile or message and select "Report". We review all reports within 24 hours.
HUNTER is our fandom-first marketplace built around shared passions — for hunters (and collectors) of sci-fi, fantasy, gaming, and pop culture. Buy and sell collectibles, clothing, and tech with confidence in a community that shares your interests. Zero listing fees, secure payments, and integrated shipping. Pay with Apple Pay, Google Pay, or StarCoins. All transactions are protected by our escrow system.
Never. Your Match profile (real name, photos, dating preferences) is completely invisible to SPACES. Even if someone knows you in both, there is no technical way to link the two identities.
You earn coins by being active — posting in SPACES, completing your profile, daily check-ins, and achievements. Spend them in HUNTER to buy items, or use them to boost your MATCH visibility.
Your payment is held in escrow by StarDust Meet until you confirm delivery. The seller ships the item, you verify it arrived, and then the funds are released. If something goes wrong, you can open a dispute within 24 hours.
Yes. All data is stored on EU-based servers and we are fully GDPR compliant. You can request a full data export or permanent deletion at any time in the app's Settings.
We match based on shared interests and fandoms, not just appearance or proximity. The more specific your interests, the better your matches. We use interest overlap scoring combined with activity patterns to find people you are actually compatible with.

Need more help?

Email us at support@stardustmeet.com and we'll get back to you within 24-48 hours.

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Report a bug

Use the in-app feedback tool (powered by Wiredash) to report bugs with screenshots and device info.

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Delete your account

You can delete your account at any time from Settings > Account Actions > Delete Account. After a 30-day grace period, all your data is permanently and irreversibly deleted.