How can we help?
Answers to common questions, and how to reach us when they don't cover yours.
FAQ
Frequently asked
questions
Accounts, billing, safety and how things work.
01 How do I create an account?
Download StarDust Meet from the App Store or Google Play, open the app and follow the sign-up flow. You can register with Apple, Google or email.
02 Is StarDust Meet free?
Yes. The core experience is yours, free. Optional Pro subscriptions unlock more on top.
03 How does data separation work?
MEET and MATCH use separate databases and separate APIs. Each keeps its own profile data. Both belong to one account, and authorised internal tools can link them.
04 How do I report someone?
Tap the three-dot menu on any profile or message and select "Report". We review every report within 24 hours.
05 What is HUNTER?
HUNTER is our marketplace for fandom treasures: collectibles, clothing and tech, bought and sold between members. Listing is free. Sales fees apply. Payments run through Stripe. The seller's payout is released when you confirm the item arrived, or automatically after a set time. Pay with Apple Pay, Google Pay or StarCoins.
06 Can people in MEET see my MATCH profile?
No. Your MATCH profile (name, photos, dating preferences) is not shown in MEET. People in MEET see your persona only.
07 How do StarCoins work?
You earn coins by being active: posting in MEET, completing your profile, daily check-ins and achievements. Spend them in HUNTER, or use them to boost your visibility in MATCH.
08 What happens when I buy something on HUNTER?
You pay through Stripe. The seller ships the item and can add tracking. If something goes wrong, open a dispute while the order is marked as shipped, before you confirm delivery.
09 Is my data stored in the EU?
Yes. All data is stored on EU servers under GDPR. You can request a data export or account deletion in the app's Settings.
10 How does matching work?
We match on shared interests and fandoms, not just appearance or proximity. The more specific your interests, the better your matches.
Support
Need more help?
Email support@stardustmeet.com and we'll get back to you within 24 to 48 hours.
Contact SupportReport a bug
Use the in-app feedback tool to send a bug report with screenshots and device info.
Delete your account
You can delete your account from Settings > Account Actions > Delete Account. You have 30 days to change your mind. After that your data is deleted. Some payment records stay, as the law requires.